Frequently Asked Questions
Everything you need to know about shopping with TIBBS & BONES.
How long will my order take to arrive?
Orders are typically processed within 1-3 business days. Domestic express shipping usually takes 1-2 business days, while international shipping can take 7-21 business days depending on your location and customs processing.
What is your return policy?
We offer returns for store credit within 14 days of delivery. Items must be in original condition, unworn, and with all tags attached. Please note that for hygiene reasons, earrings, swimwear, and intimates cannot be returned.
Do you ship worldwide?
Yes, we ship to most countries globally! Shipping costs and delivery timeframes are calculated at checkout based on your specific destination.
How do I know what size to order?
Since we stock a variety of unique brands, sizing can vary. We provide a general size guide on our website, and specific fit notes are often included in individual product descriptions to help you find the perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for a more flexible shopping experience.
Can I change or cancel my order after it has been placed?
We move fast to get your gear to you! Once an order is placed, we are usually unable to make changes or cancellations. Please double-check your shipping address and cart items before finalizing your purchase.